VIEW PROJECT ↗SaaS · Web App
No-code chatbot builder
Custom drag and drop chatbot builder to create chatbots in minutes with built-in 3rd party integration.
See what we built ↗SOLUTION / AI RECEPTIONIST
Your team is busy.
The phone still
needs answering.
An AI receptionist can answer incoming calls, collect the details, and get the right request to the right person.
We build voice agents around your services, availability, and handoff rules. Start with overflow or after-hours calls, without changing how your team handles the rest.
Talk through your missed calls ↗30 minutes with Harsh. Bring the process, not a technical brief.
HOW THE WORK MOVES
A missed call can still become a conversation.
- 01WHEN YOUR TEAM CANNOT ANSWER
Greet the caller.
Introduce the AI assistant and ask what the caller needs.
- 02DURING THE CONVERSATION
Capture the essentials.
Use approved answers and collect the details needed for a useful callback.
- 03WHEN A PERSON IS NEEDED
Make the handoff.
Transfer when available or create a callback task with the conversation summary.
EXPLORE AN EXAMPLE
A routine question. Or a request for a person.
Try both call scenarios to see how the assistant hands the conversation back to your team.
INCOMING CALL / AFTER HOURSConversation example
NO ONE AT THE DESK
The caller still gets a next step.
Assistant“Hi, I’m Northline’s AI assistant. The team is away right now. How can I help?”
Caller“Can I get a quote for a group transfer?”
Assistant“I can take the trip details and your contact information so the team can get back to you.”
HANDOFF TO YOUR TEAM
Quote request with trip details
A callback task, not an unconfirmed price or booking.
Choose a scenario to see how the handoff changes.
WHAT CHANGES FOR YOUR TEAM
A useful first conversation.
Not another voicemail.
Give callers a way to explain what they need while your team is unavailable. Decide which questions the assistant can answer and which should stay with your people.
What we build around
- Opening hours, service area, and routine questions
- The details your team needs before calling back
- Call summaries and CRM or inbox handoffs
- Transfer, callback, and fallback rules
OUR WORK
Projects we shipped.
Explore the software we’ve built for our clients.
VIEW PROJECT ↗A DEFINED FIRST PROJECT
Start with calls you already miss.
Choose one number, one call type, and one coverage window. Test real scenarios with your team before routing customer calls.
AGREED BEFORE YOU COMMIT
- Call script and approved answer sources
- Phone integration and human handoff path
- Tests for unclear requests and unavailable staff
You approve the deliverables, price, timeline, and running costs before paid work starts.
Discuss your first project ↗BEFORE WE BUILD
The practical details.
Can we keep our current phone number?
Often, routing or forwarding is enough. We check your provider, number, and transfer options before recommending the setup.
Can it book appointments?
If your scheduling system supports the connection, we can include availability checks and booking. The assistant should only confirm appointments after the calendar accepts them.
What happens when it cannot help?
We agree a fallback: transfer to someone, take a message, or create a callback task. It should not invent an answer or promise that a person is available.
Will callers know it is an AI assistant?
We build a clear introduction into the script. Disclosure, recording, consent, and retention requirements are reviewed as part of scoping.
What does it cost to run?
Phone, voice, AI, and platform charges depend on usage. We separate expected running costs from the build price in the proposal.
LET’S LOOK AT YOUR PROCESS
What happens when nobody picks up?
Bring your current call flow and the questions customers ask most often.
Book a free project call ↗
30 minutes with Harsh. No obligation.