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Telecommunications · Web App

One Dashboard for a Telecom’s Messaging Operation

A telecommunications client ran serious SMS volume through scattered consoles and spreadsheets. We built the single view that runs it now.

1dashboard replacing scattered consoles
Livedelivery visibility on every message
0SQL needed to answer ops questions
Omnichannel Platform project screenshot
Omnichannel Platform · Project screens

Visibility by spreadsheet

Sent counts lived in one vendor console, delivery reports in another, campaign plans in a spreadsheet. Reconciling them was a daily job.

Campaigns flew half-blind

Without live delivery feedback, a mis-configured campaign could burn budget for hours before anyone noticed.

Real-time message tracking

SMS sent and received across the platform, visible live, sliced by campaign and route.

Campaign management in the same place

Load, target and launch campaigns from the screen that reports on them.

One operational truth

The dashboard replaced the console-and-spreadsheet relay with a single view the whole team trusts.

“Harsh and his team have established themselves as dependable partners in our product development endeavors. Their well-structured development process facilitates easy progress reviews, leading to the smooth and successful execution of our project.”Stanley, Founder, Telecom Labs

Operations questions that used to require an engineer and a query now take a glance. Campaigns launch with live feedback instead of hope.

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