Transportation · Mobile App
NYC Limo: An Operations Platform for 100K+ Leads
A New York limousine operator was juggling calls, forms and affiliate hand-offs by hand. We built the admin platform and affiliate app that now run the pipeline.
A business that outgrew its inbox
Bookings arrived by phone, web form, email and partner referrals. Every lead needed manual triage, and follow-ups depended on whoever remembered.
Affiliates in the dark
Partner drivers and operators got assignments over the phone and confirmed by text. Nobody had one view of what was booked, assigned or slipping.
A customisable operations dashboard
Every lead and booking in one place, with role-based access so staff, dispatch and management each see what they need.
An affiliate mobile app
Partners see assignments and update status themselves. Dispatch stopped being a telephone exchange.
Automatic SMS and email follow-ups
Instant, persistent follow-up on every quote, credited by the client with a measurable lift in confirmed bookings.
“They were able to create a brand new app within a short time frame and we were beyond impressed with the work. I 100% recommend Harsh and his team - they are true professionals who know what they are doing.”Operations, NYC Rental Bus
The team runs a bigger book of business without adding back-office headcount, and the follow-up machine works nights and weekends. The platform still runs the pipeline today.
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